Privacy Policy

Effective Date: 24/07/25 · Last Updated: 12/06/25

1. Introduction

Welcome to AmbitiousCare.co (“we”, “us”, “our”). This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you use our website, services, and platform. We are committed to safeguarding the privacy and personal data of our users — especially the blue-collar workers and professional experts who trust us to connect them through our holistic support ecosystem.

2. Who We Are

AmbitiousCare Ltd · Registered in the United Kingdom · Email: contact@ambitiouscare.co

3. How We Use Your Data

  • Create and manage user and expert profiles
  • Facilitate appointment bookings and communication
  • Process payments securely via trusted third-party providers
  • Send email and SMS notifications (appointment reminders, updates, etc.)
  • Improve platform experience and develop new services
  • Comply with legal obligations and protect against fraud

4. Legal Basis for Processing

  • Consent: When you voluntarily submit your data to register or book an appointment
  • Contract: When processing is necessary to provide the services you've requested
  • Legal Obligation: For recordkeeping, financial compliance, and regulatory duties
  • Legitimate Interest: To improve our services, ensure platform security, and support growth

5. Sharing Your Information

We may share your data with expert providers (therapists, coaches, consultants), payment processors (Stripe/PayPal), CRM/scheduling/email platforms we use for workflow automation, and law enforcement/regulators when required. We do not sell or rent your personal data.

6. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined above, comply with legal/financial obligations, and support dispute resolution. After retention, data will be securely deleted or anonymized.

7. Data Security

We implement industry-standard security measures including HTTPS, 2FA for admins, secure cloud storage, and regular audits. No digital transmission is 100% secure. Protect your credentials and notify us of suspicious activity.

8. Your Rights (UK GDPR)

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion (right to be forgotten)
  • Withdraw consent at any time
  • Object to certain processing (e.g., marketing)
  • Lodge a complaint with the ICO

To exercise your rights, email contact@ambitiouscare.co.

9. Cookies & Tracking

We use cookies to personalize content, remember settings, and analyze traffic. See our Cookies Policy for details and opt-out options.

10. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for their privacy practices.

11. Children’s Data

AmbitiousCare.co is not intended for users under 18. We do not knowingly collect data from minors.

12. Changes to This Policy

We may update this Privacy Policy. Updated versions will be posted with the Last Updated date.

13. Contact Us

AmbitiousCare Ltd · contact@ambitiouscare.co

14. Category Examples

  • Identity Information: Name, email, phone, date of birth
  • Employment Info: Industry, job title, experience
  • Communication Data: Messages, emails, meeting notes
  • Booking Data: Appointment history, scheduling details
  • Financial Data: Payment method (via Stripe/PayPal), billing address
  • Usage Data: Logins, activity, feature engagement
  • Device Data: IP address, browser, OS